Stockade Support Contract

Stockade Support Contract

The Stockade Support Contract includes access to the Datasym Helpdesk (023 9272 8038) and updates to all new releases of the Stockade software. For a small additional fee, the Stockade Remote Support facility can be enabled.
Please note that the support contract does not cover data entry, nor does it make any provision for site visits. These services can be arranged separately as required.

 

Stockade Remote Support

The Stockade Remote Support facility allows Datasym Helpdesk staff to access your Stockade system directly from their offices in Portsmouth. By this means, any software problems can be given prompt attention and can usually be solved without the need for an expensive site visit.
To enable remote support, you will need a current Stockade Support Contract, a direct dial telephone line, a suitable modem or a broadband connection to the internet and a copy of PC Anywhere communications software. The modem and PC Anywhere may be purchased through Datasym if required. Other remote control software may be used. Please contact us for information.