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Stockade Support
Stockade Support Contract
The Stockade Support Contract
includes access to the Datasym Helpdesk (023 9272 8038) and
updates to all new releases of the Stockade software. For a
small additional fee, the Stockade Remote Support facility can
be enabled.
Please note that the support
contract does not cover data entry, nor does it make any provision
for site visits. These services can be arranged separately as
required.
Stockade
Remote Support
The Stockade Remote Support facility allows Datasym Helpdesk
staff to access your Stockade system directly from their offices
in Portsmouth. By this means, any software problems can be given
prompt attention and can usually be solved without the need
for an expensive site visit.
To enable remote support, you will need a current Stockade Support
Contract, a direct dial telephone line, a suitable modem or
a broadband connection to the internet and a copy of PC Anywhere
communications software. The modem and PC Anywhere may be purchased
through Datasym if required. Other remote control software may
be used. Please contact us for information.
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